Scenarios

  • You would like to activate subscribed learners so they continue their learning journey.
  • You would like to encourage learners to finish a certain activity.
  • You would like to notify learners of a subscription that is about to expire.

Would you rather follow a brief learning journey about making notifications? Follow the Mini Masterclass in our Academy and click the link below:

Mini Masterclass - Making great notifications

Necessary roles

Designer


Navigate to the tab and select Edit. Next, go to the tab Notifications. 


1) Create a notification

Click + Notification and edit the name so you can easily identify it. At this page you can (de)activate the notification whenever you want. If the learner receives the notification, you can notify instructors about this; they will receive the same email with the explanation that they are receiving a copy.

Only instructors for whom the 'notification' checkbox is enabled in the settings of the course will receive a copy. See also the article Course settings - Tab: Instructors.

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2) Choose the condition

It is easier to first choose the condition, so you can base the text on the condition that will send learners the notification.
Click +Condition. Enter a digit in the input box and choose days, weeks, months or years in the dropdown menu.

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Set two seperatie notifications if you would like to send learners multiple reminders to make them start a learning journey, for example after 1 week and after 2 weeks.

If you want to send a notification to all learners, whether they have already started or not, add multiple conditions and set that 'At least one of the conditions must be met'.

Conditions and how they work
  • ...When the course subscription expires after "X" period
    This is determined by the expiry date of the subscription.
  • ..."X" period after activity "X" is completed
    The period is calculated from the date when the set activity "X" is completed.
  • ...When activity "X" is not completed yet after "X" period
    The period is calculated from the subscription date of the learner.
  • ...When activity "X" is not started yet after "X" period
    The period is calculated from the subscription date of the learner.
  • ...When the course is not started yet after "X" period
    The period is calculated from the subscription date of the learner.
  • ...When the learner has not been active in the course for "X" period
    The period is calculated from the start date of the learner. If the learner has not started yet, the period will be calculated from the subscription date.
  • ...When activity "X" is not completed on a specific date
  • ...On a specific date

A learner is considered inactive based on these conditions:

  • The learner does not complete an activity,
  • and the learner does not start an activity in the player (MemoTraining, Drill and extra exercise also count),
  • and the learner does not open an external activity in a pop-up,
  • and the learner does not open the course,
  • and the learner has not completed the course (using the course completed activity).

3) Choose the language

You can set the notification in multiple languages. The learner will receive the notifications in the language that their account is set to. If the notification is not available in the language of the account of the learner, the notification will be sent in the language that is available for the notification.


4) Enter a subject and text for the notification

You can place multiple parameters in the text to personalise it. We have already added two for you. Here you will see a list of what else you can use.

${user.firstName}First name
${user.middleName}Middle name
${user.lastName}Last name
${user.fullName}Full name
${user.formalName}Last name, first name
${user.salutation}Full name (or external ID if the name is not filled in)
${course.title}Title of the course
${course.name}Name of the course
${link.url}Link to the environment in which someone has been subscribed.

Click Update to save your changes. If a template has been published, you can still edit, add or remove notifications.


5) Set up a course completing activity

If you have set up a notification that will be sent once a learner hasn't been active for 2 weeks for example, you would want to prevent that learners who have already finished are also going to receive this notification. To prevent this, you can set up a Course completing activity. After finishing that activity, the system will see the course as completed. You can find this setting by going to the Template settings tab, at Advanced settings.

You could add a special 'course completing activity' to the template that will become available after all other activities have been finished. This way you know that learners can only open this completing activity once they have finished the rest of the course.

Only instructors for whom the 'notification' checkbox is enabled in the settings of the course will receive a copy. See also the article Course settings - Tab: Instructors.