Processing orders

Last modified: 2017-02-28 15:01:47 +0100

In the order overview you can see what products you have sold. When a order has been placed, the catalogue manager will receive an email notification of a order. The Support Team can help you to set up the catalogue manager


Where?

Click on Orders.


How?

You can click on View next to the orders to see each order with full details.




The status of orders can differ, depending on the payment method. A few examples below.


Status

In the example below the status is 'Completed'. This means that the payment has been approved and the access code or registration link has been sent to the learner.

Payment status

If the catalogue is linked to Buckaroo, an access code or registration link will be sent to the learner automatically the moment the payment has been approved.


Handling

If the access code or registration link has not been sent yet, you can click Handling. The learner will receive an access code or registration link in their mail box.

Decline

For example if the learner does not pay, you can Decline the order. In the overview of all orders, you can always find the order and process it again, or delete is completely.

In the scheme below you will find a description of the steps when processing an order:


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